Reference

Legal details for your raja800 account

Our Legal page sets out how account access, wallet activity and personal data are handled when you use raja800 in Indonesia.

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raja800 Legal details for your raja800 account
CONTACT PATHS

Where to ask about Legal matters

A clear contact path helps when a policy question affects your account access or wallet status. Start from the account support route and include the phone number linked to your raja800 account, the subject of your request and any relevant payment reference. We use those details to locate the correct record without asking you to repeat the full history. If your question concerns access from Makassar or another Indonesian location, state the location so we can apply the local-law wording accurately.

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Account access

For a Legal question about phone verification, login details or eligibility, contact us from the account path and include your linked phone number. We can then match the request to the correct account record and explain which access step requires attention.

Wallet status

When a Legal request concerns DANA, OVO, GoPay or QRIS, provide the payment rail and receipt reference without sharing your wallet password. We use the payment details to check the account record and separate a status question from a change request.

Policy changes

If you want a correction, deletion request or clarification about data use, identify the account email or linked phone number and describe the exact change. We will use the stated details to locate the relevant record and respond through the available support path.

DATA AND CONTROL

How we handle account policy

Legal handling is practical: we connect account records, access checks and payment references only when a request needs them.

Personal data

We use account details, linked phone data and request content to provide access and answer Legal questions. A correction request should identify the record concerned, allowing us to compare the submitted details with the account information held for that request.

Cookies

Cookies can help retain a session while you move from login to the lobby or between policy pages. Your browser controls cookie storage, but changing those settings may interrupt the account path or require you to verify access again.

Account security

Phone verification is part of the account access step, and your credentials should remain private. If a login or wallet record looks unfamiliar, contact us with the account identifier and payment reference so we can examine the specific record.

Payment records

A payment reference can connect a DANA, OVO, GoPay, QRIS, bank transfer or virtual account event to your account. We retain enough transaction detail to resolve status questions and distinguish one account request from another.

Record retention

We keep account and transaction records for the period needed to operate the account, address disputes and meet applicable legal requirements. The period can depend on the record type, so ask us which category applies to your request.

Change requests

You can ask us to correct account details, explain a data use, or assess a removal request through the support path. Include your linked phone number, the requested action and any relevant reference so we can verify the request.

Answers about raja800 Legal access

These Legal answers focus on the questions you may ask before opening an account or when checking an existing record. We keep the process tied to the account step, the local payment reference and the law that applies to your location. Where local law permits, you can use the stated support path to ask for clarification or a data change.

raja800 Legal covers account eligibility, phone verification, data handling, cookies, payment records, account security, record retention and requests to correct or change data. Access depends on local law, so check that the service is permitted in your location before opening or using an account.

Yes. Account access depends on local law and is available only where local law permits. If you are connecting from Indonesia, you remain responsible for checking the rules that apply to you. Our Legal terms do not replace local legal advice or change those rules.

Phone verification links the access request to the account details you submitted and helps separate an account holder from an unrecognised login. If verification fails, contact us through the account path with your linked phone number rather than sending a password or wallet PIN.

When you use DANA or QRIS, the payment rail and receipt reference may be connected to your account record so we can check status or resolve a mismatch. We do not need your wallet password. Include only the reference needed for the Legal or payment request.

You can request a correction by stating the linked phone number, the data that appears wrong and the change you want made. We may need to verify the request before changing a record. Where local law permits, you can also ask how your data is used.

Retention depends on the record and the period needed to operate the account, resolve disputes and meet applicable legal requirements. Payment references, phone-verification records and support requests may therefore follow different periods. Contact us to ask which retention category applies.

Contact us through the account support path and provide your linked phone number, the affected payment rail and the receipt or event reference. Do not share your password, wallet PIN or verification code. We can then examine the specific DANA, OVO, GoPay, QRIS or account record.

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